Returns and Exchange Info - Read Before You Buy

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 We do not accept returns as all sales are final. Once supplies and parts are paid for on this website they are yours. We do not take returns or make refunds for any reason. We do not issue refunds for any reason with the exception of Defective On Arrival items.  We can not guarantee your problem will only take one hour to repair as there are certain steps we must take IAW the service manual for your copier, and they must be performed in specific order according to service manual directives. Therefore we must bill you according to how much time the technicians spend trying to solve your copier's problems. Use of this site is an agreement to all terms herein. We can not guarantee delivery times on orders of supplies as we are at the mercy of the shipping companies.  We will do our best to get the product to you as quickly as possible, but in the case of Holidays, UPS, FEDEX and other shippers get bogged down and shipping can be delayed. We do not do exchanges on any product we sell. Please make sure you know what you are buying before you finalize your order.  If we do make an exception to our refund policy there will be a 25% restocking fee, which would come out of any refund we make an exception on. There is no refund on ANY Labor charges. No exceptions. The use of this website acknowledges our policies.